{"id":527,"date":"2023-03-22T17:21:46","date_gmt":"2023-03-22T16:21:46","guid":{"rendered":"https:\/\/gudo.dev.hayloft-it.ch\/?page_id=527"},"modified":"2024-11-07T13:49:30","modified_gmt":"2024-11-07T12:49:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.gudo.com\/en\/unternehmen\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 class=\"wp-block-heading\">FAQ<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to our FAQ page! Here you will find answers to frequently asked questions about our products and services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions that are not yet answered in our FAQ section, please do not hesitate to contact us. Our customer support team is here to help and will be happy to assist you with your enquiry.<\/p>\n\n\n<div class=\"accordion align wp-block-gudo-faq\">\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-0-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-0\" aria-expanded=\"false\" aria-controls=\"question-0\">\n                    Where can I buy GUDO products?                <\/button>\n            <\/h2>\n            <div id=\"question-0\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-0-heading\" data-bs-parent=\"#question-0\">\n                <div class=\"accordion-body\">\n                    <span style=\"background-color: var(--bs-body-bg); color: var(--wp--preset--color--base); font-family: var(--wp--preset--font-family--sofia-sans-semi-condensed); font-size: var(--wp--preset--font-size--normal); text-align: var(--bs-body-text-align);\">You can order the products directly from us via the convenient<\/span><span style=\"background-color: var(--bs-body-bg); color: var(--wp--preset--color--base); font-family: var(--wp--preset--font-family--sofia-sans-semi-condensed); font-size: var(--wp--preset--font-size--normal); text-align: var(--bs-body-text-align);\">\u00a0<\/span><a style=\"background-color: var(--bs-body-bg); font-family: var(--wp--preset--font-family--sofia-sans-semi-condensed); font-size: var(--wp--preset--font-size--normal); text-align: var(--bs-body-text-align);\" href=\"https:\/\/www.gudo.com\/en\/contact\/\">Contact form<\/a> purchase directly from our website, as we pride ourselves on having no middlemen in our sales process. This means we can guarantee you the best prices and worldwide delivery. No matter where you are, we ensure that our high-quality products are delivered to you quickly and reliably. Don\u2019t miss out on the opportunity to benefit from our direct ordering option and enjoy the convenience of shopping with us \u2013 with no middlemen involved!                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-1-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-1\" aria-expanded=\"false\" aria-controls=\"question-1\">\n                    How do I know which product is right for our business?                <\/button>\n            <\/h2>\n            <div id=\"question-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-1-heading\" data-bs-parent=\"#question-1\">\n                <div class=\"accordion-body\">\n                    We are happy to assist you and provide personalised advice. However, to do this effectively, we need detailed information and photos of the finished product. Please do not hesitate to contact us <a href=\"https:\/\/www.gudo.com\/en\/contact\/\">contact<\/a>.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-2-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-2\" aria-expanded=\"false\" aria-controls=\"question-2\">\n                    Can we order small quantities as well?                <\/button>\n            <\/h2>\n            <div id=\"question-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-2-heading\" data-bs-parent=\"#question-2\">\n                <div class=\"accordion-body\">\n                    Yes, we treat these orders as sample orders and charge a flat rate of at least \u20ac80.00, including postage. Payment is required in advance.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-3-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-3\" aria-expanded=\"false\" aria-controls=\"question-3\">\n                    Are other colours available apart from black?                <\/button>\n            <\/h2>\n            <div id=\"question-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-3-heading\" data-bs-parent=\"#question-3\">\n                <div class=\"accordion-body\">\n                    For an additional charge, we can manufacture all products in the colour of your choice.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-4-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-4\" aria-expanded=\"false\" aria-controls=\"question-4\">\n                    How much do the products cost?                <\/button>\n            <\/h2>\n            <div id=\"question-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-4-heading\" data-bs-parent=\"#question-4\">\n                <div class=\"accordion-body\">\n                    The price of the product varies depending on the quantity and specification. For sample orders, we charge a flat rate that includes postage.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-5-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-5\" aria-expanded=\"false\" aria-controls=\"question-5\">\n                    What payment options and terms are available to us?                <\/button>\n            <\/h2>\n            <div id=\"question-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-5-heading\" data-bs-parent=\"#question-5\">\n                <div class=\"accordion-body\">\n                    We offer the option of paying by bank transfer in CHF, EUR or USD. We also accept PayPal payments for sample orders, in which case we charge a fee of 10%. Please note that we require a prepayment of 100% from new customers as a condition of payment.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-6-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-6\" aria-expanded=\"false\" aria-controls=\"question-6\">\n                    What are the delivery times?                <\/button>\n            <\/h2>\n            <div id=\"question-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-6-heading\" data-bs-parent=\"#question-6\">\n                <div class=\"accordion-body\">\n                    Standard products for sample orders are available for immediate dispatch once payment has been received. For larger quantities and more specialised products, the delivery time is usually 4\u20138 weeks.                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-7-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-7\" aria-expanded=\"false\" aria-controls=\"question-7\">\n                    Who do we deliver to?                <\/button>\n            <\/h2>\n            <div id=\"question-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-7-heading\" data-bs-parent=\"#question-7\">\n                <div class=\"accordion-body\">\n                    We can only supply customers who have an EORI number. Please note that this rule applies only within the EU. Outside the EU, we are able to serve all customers.                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<div class=\"wp-block-group has-accent-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Didn't find the answer to your question in the FAQs? We can help!<\/p>\n\n\n\n<p class=\"has-quite-large-font-size wp-block-paragraph\">Please send us a contact request detailing your enquiry.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gudo.com\/en\/contact\/\">Please contact us<\/a><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Willkommen bei unserer FAQ-Seite! Hier finden Sie Antworten auf h\u00e4ufig gestellte Fragen zu unseren Produkten und Dienstleistungen. Sollten Sie Fragen haben, die in unserer FAQ-Liste noch nicht beantwortet sind, z\u00f6gern Sie nicht, uns zu kontaktieren. Unser Kundensupport-Team steht Ihnen gerne zur Verf\u00fcgung und wird Ihnen bei Ihrem Anliegen behilflich sein. Das FAQ konnte Ihre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":513,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/pages\/527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/comments?post=527"}],"version-history":[{"count":0,"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/pages\/527\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/pages\/513"}],"wp:attachment":[{"href":"https:\/\/www.gudo.com\/en\/wp-json\/wp\/v2\/media?parent=527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}